Policies

Policies

Cancellation Policy:

Every Client will be asked to provide their credit card information at the time of booking. Cancellations made more than 24 hour in advance of the appointment time, will not be charged. We have a 24 hour cancellation policy on all appointments. If you reschedule, for any reason including illness or travel delay, within the 24 hour period, there will be an 50% service fee. Please plan accordingly when reserving your massage appointments to avoid these charges.

Refund Policy :

We do our best to match you with the right therapist at the time of booking. It is important to express your feelings if you are not satisfied with your therapist or your massage. Full refunds will be given within the first 10 minutes of your massage or you may ask for a different therapist if one is available. Refunds are not given when you receive more than 10 minutes of your service and have not made a request to change therapists with the front desk receptionist.

We reserve the right to refuse service to anyone. Guests making any kind of sexual advances or references will be asked to leave immediately. Additionally, to protect the well-being of our guests and therapists, we will refuse to provide any service to any who we suspect is intoxicated, or under the influence of drugs.

Client Arrival Time :

Please arrive 10 minutes before your appointment time. We have an intake form that requires approximately 3-5 minutes to fill out and needs to be completed before the start time of your scheduled appointment. If you arrive late for appointment, we cannot extend your session beyond your reserved appointment end time.

Pregnancy :

 If you are pregnant or have any health concerns, please consult your health care provider before massage. Pregnancy massages cannot be received by women who are in their 1st trimester of pregnancy. Please let the front desk know when schedule your Pregnancy massage.